Sizing Guide
Before you order your collar we recommend that you measure the neck circumference of your pet. This way we can ensure that the collar will fit perfectly, Below you can see our general size ranges, but as every collar is made to order, it can be made to the measurements you require, at no extra costs.
When taking a measurement, please use a soft measuring tape and measure your pets neck, adding two fingers under the tape will give you a good comfortable fit. Alternatively, you can measure the inside circumference of a closed up well fitting collar.
For our fixed Paracord Rope Collars, we will generally add 1.5-2" to your provided neck measurement, taking into account the size of your dog. Therefore please let us know if you already added some length for a loose fit.
If you are unsure or concerned about measurements, please message us for help and guidance.
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Processing Times & Delivery
We are incredibly proud to be able to offer you high quality handmade products, which we are able to make and dispatch, in just 1-3 business days. This means we get your orders out as fast as most businesses, that sell products, which are just picked and packed.
Please note, that we can't be held responsible for delays by the postal services itself. We will always endeavor to assist if any problems occur with our couriers, but sometimes delays just happen, and are out of our control.
Our products are dispatched through Tracked Delivery via Royal Mail, please know that in the rare case where your product has not arrived, we are only able to contact them to submit a claim 4 weeks, after the item has been posted.
We provide tracking details, in your order overview, so that you can track your parcel from the moment we hand it over to the courier. If you had no update on your tracking status, after 10 days of our dispatch date, please get in touch and we will do our utmost to help you.
Returns & Exchanges
EXCHANGING & RETURNING - READY MADE PRODUCTS
We do accept exchanges on our products which are from our pre-set colours and "click and buy" options in our shop.. This includes our single colour Biothane Sets, or set products, if they haven't been altered or customised.
If you would like to return or exchange an item, contact us via email within 7 days after the delivery and let us know why you would like to return your item.
We will accept your exchange or a refund if the returned product is in unused, unwashed and the same condition it has been sold in. We can't accept refunds or exchanges on products that have been used, are damaged or are returned later than 14 days after delivery. Please also see our section below for Conditions of Returns.
EXCHANGING & RETURNING - CUSTOMISED / DESIGN YOUR OWN PRODUCTS
Please note that we are not able to accept returns or exchanges for any of our Design Your Own, altered, customized and personalized products.
This is as these products would have been made to order to your specifications, and returns or exchanges are not possible, unless the items were damaged or defective at the point of delivery.
If you believe your package has been damaged in transit, please ensure that you can provide evidence of the damaged packaging and where possible report this directly to the courier/postal service on delivery.
If you would like to order our DESIGN YOUR OWN or personalised products, please reach out to us, we can help you to ensure the sizing and everything about your order is as you would like to be, to avoid any unwanted surprises and ensure you receive a product that you'll love.
We are more than happy to provide an in-depth customer service and advice prior to your purchase, to ensure each product is made to your specifications. Just drop us a message here.
CANCELLATION OF CUSTOMISED PRODUCTS
Please note that once your product order has been placed, and the production process has been started, we can not accept cancellations. In cases where, we accept order cancellations we reserve the right to charge a small cancellation and processing fee.
CONDITIONS OF RETURN
The buyer is responsible for the save return of the products for refund or exchange processing.
Please ensure to post your items back 7 days after receipt, in a new and unused condition. In case of exchanges, please note that we are only able to send out the exchange product, after we safely receive your return.
In all cases of return, please ensure that you package the item securely and use the original packaging where possible, any damage to the product in return transit would be deductible from the product value of the refund or exchange.
We strongly recommend that you choose tracked/recorded delivery for your returns, Trinkety Paws will not be held responsible or refund value on items that are lost in return transit. Please note that if the item is not returned in its original condition, the buyer is responsible in for any loss in value, which will be deducted from the refundable value. When issuing your refund, we will issue a refund for the product purchase value only, please note that postage fees will not be refunded.
WARRANTY & NEED TO KNOW
We test every product and hardware and we do not sell anything we are not happy with; however we recommend using caution on all your products if your dog pulls a lot.
Although our products are durable, we recommend to check your dog’s collar or/and lead before use, and we recommend to replace products that have signs of wear and tear, which could impact the safety of the product.
BioThane® and Paracord are a manmade materials and like most things not resistant to being chewed by dog’s teeth. Unfortunately we can’t be held responsible for any damage to our products that has been caused by your or other dogs. Please note that we also can't be held responsible for any situations where your dog breaks free from their collar or lead.
We use colour coated zinc hardware for the majority of our products, which although very durable, are not resistant to rust and tarnishing. We also offer Gold Brass and Stainless Steel as our hardware option for most products, and we recommend that you purchase either of those, if you wish to use your products in or near sea water, as both of these are resistant to rust and tarnishing.
Please note that the colours on our charts may vary slightly from the actual product colours, if you would like to see some addition product images, or would like to match an existing accessory, please just message us prior to placing your order.
Privacy Policy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Trinkety Paws, contact us, or otherwise use our services through this websites or other related sites and services we use to promote our business.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through providers Trinkety Paws is using (Facebook, Instagram etc.).
You can review the other service providers Privacy Policy to learn more about their privacy practices.
Information Trinkety Paws collects:
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and details for the production of the product that you’re ordering. You may also choose to provide me with additional personal information.
Why we need your Information and how we use it:
We rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services.
We use your information to provide the services you requested and in our legitimate interest to improve our services; and
Information Sharing and Disclosure
Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for a time period of 7 years, after the date of purchase.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using our contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Except for exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact us
For purposes of EU data protection law, Trinkety Paws is the data controller of your personal information. If you have any questions or concerns, you may contact us at info@trinketypaws.co.uk.