Privacy Policy

Privacy Policy

Last Updated: October 2025

Trinkety Paws Ltd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our websites - www.trinketypaws.co.uk and www.trinketypaws-trade.co.uk - or interact with us in any other way (including purchases, email contact, or social media).

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Trinkety Paws Ltd.
Unit 4 Tower Court, Irchester Road, Wollaston, Northamptonshire NN29 7PJ, United Kingdom
Company Number: 12704058
Email: info@trinketypaws.co.uk

We are the data controller responsible for your personal information under UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

We collect and process the following types of personal data:

a) Information you provide directly:

  • Name, billing and shipping address, phone number, and email address

  • Payment details (processed securely via our payment partners – we never store full card numbers)

  • Order information, product preferences, and communication history

  • Enquiry details when you contact us via email, chat, or social media

b) Information collected automatically:

  • Device and browser information

  • IP address, approximate location, and language settings

  • Pages viewed, time on site, referring URLs, and click activity

  • Cookies and similar technologies used for analytics and advertising

c) Information from third parties:
We may receive limited data from:

  • Payment processors (e.g., Shopify Payments, PayPal, Klarna)

  • Delivery and logistics providers (e.g., Royal Mail, Evri)

  • Advertising platforms (e.g., Meta, Google Ads)

  • Social media if you interact with our accounts

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, returns, or queries

  • Send order confirmations, shipping updates, and relevant account information

  • Improve our website, products, and customer experience

  • Conduct internal record-keeping and fraud prevention

  • Display personalised content and advertising (where permitted)

  • Comply with our legal obligations (tax, accounting, warranty, etc.)

4. Legal Bases for Processing (UK & EU Users)

We process your information under one or more of the following lawful bases:

  • Contractual necessity: to fulfil an order or provide customer support

  • Consent: for marketing communications and optional cookies

  • Legitimate interests: to improve our services, analyse trends, and prevent fraud

  • Legal obligation: to meet our financial, tax, or regulatory duties

5. Marketing & Communications

If you subscribe to our newsletter or agree to receive updates, we will send you information about new products, events, and offers.
You can unsubscribe anytime by clicking “unsubscribe” in any email or by contacting us at info@trinketypaws.co.uk.

We never sell your personal data to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and personalise our website, analyse performance, and show relevant ads on other sites.

You can manage your preferences through your browser settings or via our cookie banner when you visit the site.

Targeted Advertising & Opt-Out

We may share limited pseudonymised data (like device identifiers or browsing behaviour) with advertising partners to show you relevant adverts elsewhere online.
Depending on your location, this may be considered “targeted advertising,” “sharing,” or “selling” under privacy laws.

You can opt-out by:

  • Adjusting your browser settings to block cookies

  • Using the Global Privacy Control (GPC) signal

  • Contacting us directly at info@trinketypaws.co.uk

If your browser sends a GPC opt-out signal, we will treat that as a valid request to opt-out of personal-information “sales” or “sharing” for that browser and device.

7. Sharing Your Information

We only share data with trusted service providers who help us run our business, such as:

  • Shopify (e-commerce platform and hosting)

  • Payment processors (Shopify Payments, PayPal, Klarna)

  • Delivery providers (Royal Mail, Evri, DHL)

  • Email and marketing services (Shopify Email, Klaviyo, Meta Ads, Google Ads)

  • Professional services (accountants, IT support, legal advisers)

All partners are required by contract to handle your information safely, lawfully, and only as instructed by us.

We may also share information where legally required (for example, to comply with tax or law-enforcement requests).

8. Data Retention

We retain your data only as long as necessary:

  • Order and transaction data: 6 years (for accounting and tax compliance)

  • Customer communications: up to 2 years after last contact

  • Marketing preferences: until you unsubscribe or withdraw consent

After this period, your data will be securely deleted or anonymised.

9. International Transfers

Your information may be processed outside the UK or EEA (for example, by Shopify in Canada or the US).
Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses approved by the ICO or European Commission.

10. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request portability of your data

  • Opt-out of targeted advertising, data “sales,” or “sharing” (US residents)

To exercise any of these rights, email us at info@trinketypaws.co.uk.
We will respond within the legally required timeframe (typically 30 days).

11. Data Security

We use encryption (SSL/TLS), secure servers, and industry-standard firewalls to protect your data.
Access to your personal information is limited to authorised staff only.

While no system is completely foolproof, we continually review our security measures to ensure your data remains protected.

12. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from them.
If you believe a child has provided us with personal information, please contact us for prompt deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Significant updates may also be emailed to active customers.

14. Contact Us

If you have questions about this Privacy Policy, data handling, or wish to exercise your rights, please contact:

Data Protection Officer
Trinkety Paws Ltd.
Unit 4 Tower Court, Irchester Road, Wollaston, Northamptonshire NN29 7PJ, UK
Email: info@trinketypaws.co.uk

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

✅ Summary of Key Points

  • We never sell your personal data.

  • We use your data only to fulfil orders, improve service, and show relevant ads (if you consent).

  • You can opt out of marketing or targeted advertising anytime.

  • Your data is securely stored and protected.

  • You can access, update, or delete your data whenever you choose.