Privacy policy

Privacy Policy

Last updated: September 2026

Trinkety Paws Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing or otherwise interact with Trinkety Paws.

Who We Are

Trinkety Paws Ltd
Unit 4, Tower Court
Irchester Road
Wollaston
Northamptonshire
NN29 7PJ
United Kingdom

Company Number: 12704058

Email: info@trinketypaws.co.uk

Trinkety Paws Ltd is the data controller responsible for personal information processed in connection with this website and our direct customer relationships.

Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

This may include:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • account details;

  • order and transaction information;

  • product selections and personalisation information;

  • correspondence with us;

  • returns, repair or warranty information;

  • competition, survey or review information; and

  • marketing preferences.

Where you order a personalised product, we may process the name, telephone number or other wording you ask us to apply to that product.

Please only provide personal information that you are entitled to provide.

Payment Information

Payments are processed through Shopify and/or the payment providers made available at checkout.

We do not ordinarily receive or store your complete payment-card details ourselves.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • IP address;

  • browser and device information;

  • approximate location;

  • pages viewed;

  • referring website;

  • interactions with our website; and

  • cookie and similar technology information.

How We Use Personal Information

We may use your information to:

  • process, manufacture and fulfil orders;

  • take and administer payments;

  • arrange delivery;

  • provide order and delivery updates;

  • provide customer service;

  • process returns, repairs, exchanges and warranty enquiries;

  • create and manage customer accounts;

  • personalise products where requested;

  • maintain business, tax and accounting records;

  • detect and prevent fraud or misuse;

  • protect our website and systems;

  • improve our products, website and customer experience;

  • understand website performance;

  • send marketing where legally permitted;

  • manage competitions, reviews or promotions; and

  • comply with our legal and regulatory obligations.

Our Lawful Bases

Under UK data protection law, we rely on one or more lawful bases depending on the processing involved.

Contract

We process information where necessary to enter into or perform our contract with you, including processing and delivering your order.

Legal Obligation

We process certain information where required to comply with legal obligations, including accounting, tax and regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include operating and improving our business, providing customer service, protecting against fraud, maintaining security and understanding how our services are used.

Consent

Where required, we rely on your consent, including for certain marketing activities and non-essential cookies or similar technologies.

You can withdraw consent at any time.

Marketing

If you have subscribed to our marketing communications, or where we are otherwise legally permitted to contact you, we may send information about Trinkety Paws products, launches, events, offers and news.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting:

info@trinketypaws.co.uk

Unsubscribing from marketing will not prevent us from sending transactional communications relating to an order or customer-service matter.

Who We Share Information With

We only share personal information where reasonably necessary for the purposes described in this policy.

Recipients may include:

  • Shopify and ecommerce service providers;

  • payment processors;

  • delivery and logistics providers;

  • IT, hosting and security providers;

  • email and marketing platforms;

  • analytics providers;

  • professional advisers such as accountants, insurers or legal advisers;

  • fraud-prevention providers;

  • regulators, courts, law enforcement or public authorities where legally required; and

  • other service providers necessary to operate our business.

These organisations may process information on our behalf or, in some circumstances, act as independent data controllers.

We do not sell your personal information.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate lawful transfer mechanism and safeguards are in place where required by UK data protection law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, warranty and dispute-resolution obligations.

Retention periods vary according to the type of information and our legal requirements.

For example, transaction and accounting records may need to be retained for several years after the relevant transaction.

Where information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

Cookies & Similar Technologies

Our website uses cookies and similar technologies for purposes including essential website functionality, remembering preferences, analytics and, where enabled and consented to, advertising and marketing.

Cookies that are strictly necessary for operation of the website may be used without consent where permitted by law.

Where consent is required for non-essential cookies or similar technologies, these will only be used in accordance with the choices made through our cookie consent mechanism.

You can review or change your cookie preferences using the cookie controls available on our website.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of certain information;

  • withdraw consent where processing relies on consent; and

  • object to direct marketing.

These rights are subject to legal conditions and exemptions.

To exercise a right, contact:

info@trinketypaws.co.uk

We may need to verify your identity before responding.

Complaints

If you have concerns about how we use your personal information, please contact us first so we have an opportunity to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites and recommend reviewing their privacy information separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

The current version will be published on this page with the latest revision date.

Contact Us

For privacy questions or requests:

Trinkety Paws Ltd
Unit 4, Tower Court
Irchester Road
Wollaston
Northamptonshire
NN29 7PJ
United Kingdom

Email: info@trinketypaws.co.uk