Shipping policy
Shipping & Delivery Policy
Last updated: September 2026
Trinkety Paws products are handcrafted in our Northamptonshire workshop. This means most products are manufactured after your order is placed rather than being mass-produced and held in finished stock.
Production Times
Our current estimated production or dispatch time is displayed on our website and may vary depending on the product and time of year.
Most standard orders are normally ready for dispatch within approximately 3–5 business days.
Some products, personalised items, bespoke products or hand-finished collections may require additional production time.
During particularly busy periods, including Christmas, major events, promotions or seasonal peaks, production may take longer.
Any production timeframe shown on our website is an estimate unless we have expressly agreed a specific delivery date with you.
If you require an order for a particular date, please contact us before ordering and we will let you know whether we can reasonably accommodate your requirement.
UK Delivery
Available delivery services and current prices are shown at checkout.
UK orders are normally sent using a tracked delivery service.
Once your order has been dispatched, you will receive a dispatch confirmation containing tracking information where available.
Carrier delivery estimates begin from the date of dispatch, not the date the order was placed.
Delivery times quoted by carriers are estimates unless the service expressly guarantees delivery by a particular date.
Delivery Addresses
Please check your delivery address carefully before submitting your order.
If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we will make reasonable efforts to amend the address.
Once a parcel has been dispatched, we may not be able to redirect it.
If an order is returned to us because an incorrect or incomplete delivery address was supplied by the customer, we may require payment of the applicable postage cost before resending it.
This does not apply where the delivery error was caused by us.
Delayed or Missing Parcels
Occasionally parcels may be delayed within the carrier network.
Please check the tracking information supplied with your dispatch confirmation first.
If your tracking has not updated for an unusual period or your parcel has not arrived within the expected timeframe, please contact us at info@trinketypaws.co.uk.
Where appropriate, we will investigate the delivery with the carrier and arrange the appropriate resolution.
Your contract for the purchase of goods is with Trinkety Paws, and your statutory rights are not affected by any investigation we undertake with the delivery carrier.
International Delivery
We ship to selected international destinations.
Available destinations, shipping services and prices are shown at checkout.
International delivery times are estimates and can vary due to destination, local postal services and customs processing.
Customs, Duties & Import Taxes
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customers are responsible for checking any applicable import requirements or charges in their destination country before ordering.
We are not responsible for delays caused by customs authorities.
International Returns
International customers should contact us before returning an item.
Customers exercising applicable change-of-mind cancellation rights are normally responsible for return postage unless the item is faulty, incorrect or not as described.
Please clearly identify returned goods as a customer return where required by the relevant postal or customs documentation.
Packaging
We aim to package orders securely while avoiding unnecessary packaging wherever practical.
Please recycle or reuse packaging where facilities allow.
Questions About Delivery
If you have any questions about an existing order, please contact:
Please include your order number so we can assist you as quickly as possible.